Pallas Health Review 2026: Pricing, Pharmacies and Refund Policy

Pallas repeats one price table on its homepage, treatment page, state cost pages and a pricing article (read September 16, 2026). Compounded plans start with a first month, then bill every 12 weeks; the homepage says the plan “costs the same at every dose” and lists “no membership fee.” Compounded drugs are not FDA-approved.

Pallas offers compounded semaglutide and tirzepatide, plus four brand-name drugs sold cash-pay: the Wegovy pen, Zepbound, Ozempic and Mounjaro. Its telehealth consent says “Pallas’s clinical scope is limited to GLP-1 receptor agonists for chronic weight management,” while the site also lists NAD+, sermorelin and glutathione.

Compounded medications are not FDA-approved. The FDA does not review them for safety, effectiveness or quality before they are sold. Pallas’s clinical page agrees: they “are not FDA-approved products” and “are not generic versions of brand-name drugs.”

The product pages do not state the compounded dosage form or whether syringes are included.

Who runs it. “Pallas Health is a service provided by Brentmoor, Inc.,” per the terms. The medical-team page says Pallas “does not employ medical providers, does not practice medicine, and does not direct clinical decisions.” No executives are named.

Clinicians. The clinical disclosures page (updated June 4, 2026) says care “is delivered by Lion MD” in partnership with CareValidate, a clinical-operations platform. It names Dr. Ana Lisa Carr, MD (family, obesity and addiction medicine) and Dr. Kelly Tenbrink, MD (emergency medicine), whose NPI numbers match the federal NPI registry. It says every prescriber holds “an active, unrestricted license” in the patient’s state, and you get your clinician’s name and license information before any prescription.

Pharmacies. Belmar Pharmacy, Strive Pharmacy, Epiq Scripts, Casa Pharma Rx, The Pharmacy Hub and Foothills Pharmacy are named, with phone numbers. The terms say partners include “503A compounding pharmacies, 503B outsourcing facilities,” but the site does not say which is which. The pharmacy used “depends on the medication, the patient’s shipping state, and current capacity.”

Records. The site says “Pallas Health is LegitScript Healthcare Merchant Certified”; LegitScript’s public lookup gave us no readable result, so we could not confirm it. We found no FDA warning letter naming Pallas or Brentmoor. The privacy policy says health information is handled under HIPAA.

Address. The only address given is 131 Continental Dr, Suite 305, Newark, DE 19713, which Stripe’s help center lists as the registered-agent address of Legalinc. Phone: +1 (440) 601-3717.

States. Pallas says it “accepts patients located in all 50 US states and the District of Columbia.” Its state-rules page lists seven states plus DC that require one live video visit: Arkansas, Mississippi, New Mexico, North Dakota, Rhode Island, South Dakota and West Virginia. Elsewhere, care can be handled entirely by message.

Eligibility. Patients must be 18 or older. A company article lists exclusions including a personal or family history of medullary thyroid carcinoma or MEN 2, pregnancy or planned pregnancy, and a history of pancreatitis. No Pallas-specific BMI cutoff is published; the BMI calculator only repeats FDA-label thresholds for brand-name drugs.

Labs. We found no page saying whether lab work is required.

Speed and follow-up. The company says review typically takes 1–2 business days in message-based states and shipping typically takes 5–7 days after approval. Care includes messaging and dose-adjustment visits, and “Refills are not automatic — each renewal involves clinician review of progress and tolerability.” No check-in schedule is published. Phone support runs Monday–Friday, 9 AM–5 PM ET.

Because the card is not charged until a prescription exists, Pallas’s refund rules are short. Key lines from the homepage and the terms (updated September 10, 2026):

• “Nothing charged at checkout — billed only once a clinician prescribes.” (homepage)
• “Refunded in full if a clinician decides treatment isn’t right for you.” (homepage)
• “Cancel anytime — nothing has been charged, and anything that was is refunded in full, no fees.” (terms, before a prescription)
• “The order is final: your medication is prepared specifically for you.” (terms, after a prescription)
• “Canceling stops future charges; the current cycle isn’t prorated or refunded.” (terms)
• “Report a damaged or compromised package within 24 hours of delivery and the pharmacy replaces it or refunds you.” (terms)

Canceling “is always free and takes effect at the end of your current billing period.” The terms also include a six-month promise: after six continuous paid months on plan (“doses on schedule, check-ins done”) with weights logged, a patient who is unhappy or “lost no net weight” can claim a refund of those plan payments “within 30 days of the six-month mark.” The terms call it “A commercial satisfaction commitment, not a medical guarantee.”

Two notes: the homepage says nothing is charged at checkout, while the terms add that anything charged is refunded; we print both. We found no arbitration clause or class-action waiver, and Delaware law governs.

Trustpilot (September 16, 2026): a profile claimed in July 2026 with no reviews, so there is no rating.

BBB: we found no profile for Pallas Health or Brentmoor, Inc. FDA: we found no warning letter naming the company.

Paid coverage: an August 14, 2026 Newswire release headlined “Pallas Health GLP-1 Reviews 2026” says it is “a paid advertorial, and a commission is earned if you purchase through links in this article.”

The earliest “last updated” date on its legal pages is May 6, 2026. With no customer reviews yet, there is no public record of how orders, shipping and refunds work in practice, so confirm the questions below with support before paying.

• Which pharmacy will fill my prescription, and is it a 503A pharmacy or a 503B facility?
• Is the annual plan charged upfront, and what is the total?
• How many weeks does the first-month charge cover?
• Will I need lab work, and who pays for it?
• How often will a clinician check in?