Upkeepwell
How We Review Online Health Clinics
Every Upkeepwell page checks a company against the same six criteria, using only information from the sources listed on the page. We do not test services, so we do not judge clinical outcomes, medication quality or customer experience directly. We look at what a company tells you before you pay, and at what public records say about how it behaves after.
The six criteria
Every review includes a table with one finding for each of these criteria, written from facts in that review, whose sources are listed on the page.
| Criterion | What we look for | Where it comes from |
|---|---|---|
| Clinical oversight & pharmacy transparency | Is the prescribing entity named? Are clinicians named or credentialed? Is the pharmacy named, and is its 503A/503B status stated? Are compounding and FDA disclosures present? Is there a physical address? Any regulatory action? | Company terms, about, safety and consent pages; FDA records; state boards |
| Pricing clarity | Can a reader determine the recurring amount and billing interval from public pages? Do prices agree across the site? Are extra fees (consult, membership, shipping, labs) disclosed? Is the price the same across doses? | Pricing, product and FAQ pages; refund policy |
| Medication options | Range of relevant, clearly described treatment options (for example, both compounded GLP-1s, oral forms and brand-name availability; multiple TRT formats; FDA-approved ED generics) | Product pages |
| Access & logistics | Published list of states served; lab requirements and how they are handled; review turnaround; shipping included; follow-up cadence described | FAQ, states and how-it-works pages |
| Cancellation & refund terms | Refund if a provider declines you; refund window after payment; clarity and fairness of cancellation timing; whether advertised guarantees appear in the policy; arbitration clauses | Refund and cancellation policy; terms |
| Reputation signals | BBB rating, accreditation, complaint volume and response; Trustpilot rating, review count and one-star share; platform integrity flags; recurring complaint themes | BBB, Trustpilot and other public platforms |
Compounded medications are not FDA-approved: the FDA does not review them for safety, effectiveness or quality before they are marketed. A company that sells them should say so, and we record whether it does. Listing compounded options under medication options describes what a company offers; it is not a recommendation.
How each finding is written
A finding states what the company publishes and what it leaves out, in plain words: for example, a named clinical network and named pharmacies, a price that differs between two of the company’s pages, or a refund policy with no rule for patients a clinician declines. What the company does publish comes first, then gaps and contradictions. We do not turn findings into numbers, grades, stars or badges.
How we gather and date facts
- Company pages first. We read pricing and product pages, FAQs, terms of service, refund and cancellation policies, safety and consent pages, state-availability pages and privacy notices.
- Public records next. BBB profiles and complaint pages, Trustpilot and similar platforms, FDA warning letters and databases, FTC actions, licensing and registry lookups where they are publicly accessible, and LegitScript’s public lookup. When a lookup cannot be completed (for example, because it requires a CAPTCHA), the review says the item could not be confirmed.
- Company statements are labeled. Press releases are the company’s own statements, and paid advertorials are marketing. Figures from other third parties that we could not confirm are labeled as unconfirmed.
- Every source is dated. Each source on a review lists the date we read it. Each page shows when it was published and, if its content changed, when it was updated. We never backdate.
- Our arithmetic is shown. When we work out a figure, such as a yearly cost from a 21-day billing cycle, we label it “our calculation” and show the formula.
Companies change prices and policies often. If a review’s dates are more than a few months old, check the numbers on the company’s site before relying on them.
Conflicting or missing information
- If two of a company’s pages disagree, we print both versions and do not guess which is current or why they differ.
- If we cannot find a fact after checking the terms, FAQ, pricing, pharmacy and compounding disclosures, state-availability, refund and safety pages, we write “not published” and add it to the review’s list of what the company does not publish. We do not estimate, and we do not fill the gap from an unconfirmed source.
- If a company later publishes the missing information, or a reader sends us a source, we update the review and its dates.
What a review is not
A review is not a judgment on whether a treatment works, whether it is safe for you or whether you will have a good experience. It is not medical advice, and it is not based on using the service: we do not order, use or test anything. It describes how transparent, consistent and accountable a company is in what it publishes, and what public records show. A long list of unpublished information means “ask more questions before paying,” not “this treatment is bad.”
How clinics are ordered on category pages
Clinics on our category pages are listed in order of our overall assessment against the six criteria, including public records such as BBB and Trustpilot. The order is an editorial judgment and is never paid for. A higher place is not an endorsement. Our category pages are GLP-1 clinics and men’s clinics.
Changes to this page
- September 17, 2026: reviews now summarize each clinic’s findings against the six criteria in words rather than as a numeric rating.
Upkeepwell Editorial
Research & comparison team
Upkeepwell compares online health programs by reading what each company publishes (prices, terms, refund and pharmacy disclosures) and its public records. Every program is checked against the same six criteria, every fact on the page is sourced, and no company pays us for a review or a ranking.