Corrections and how to report an error

How to report an error

Email hello@upkeepwell.com. Three things turn a report into something we can act on the same day:

• The page. The URL, or the page title if that is easier to paste.
• The sentence. The exact words you believe are wrong, so we are not guessing which claim you mean.
• The source that contradicts it. A link to the company's own page, a policy that now reads differently, an order confirmation showing the price, a BBB or FDA record. What we need is something we can open and check.

A report without a source is still worth sending; it tells us where to look. It simply takes longer, because we have to find the contradiction before we can act on it. Anyone can report an error: a reader, a company we cover, or someone who noticed that a price moved.

What happens next

We check the claim against the source recorded on the page and against the company's current published page. One of four things follows, and we write back either way.

• It was wrong when we published it. We correct the page and log the correction here.
• It was right then and the company has changed it since. We update the page and re-date the source. That is an update, not a correction.
• The company's own pages disagree. We print both versions and say they differ, rather than picking one.
• We cannot confirm it. We say so, and tell you what we checked.

We aim to reply within three business days and to have the page fixed within five. Upkeepwell is small, so there is no support queue between you and the people who wrote the page. If something takes longer, it is because we are still trying to confirm a fact, and we will say that rather than go quiet.

Correction or update?

The difference decides how a change is marked, so we keep it strict.

A correction means the page was wrong when it was published: a mistyped price, a quote that is not word for word, a refund rule described incorrectly, a fact attributed to the wrong company, a figure with no source behind it, or any sentence that implies we have ordered, used or tested a service. Corrections are logged on this page.

An update means the page was accurate when published and has been overtaken: the company raised its price, added states, rewrote its terms. The page's facts-checked date and its source dates move and the page shows a new updated date, but nothing is logged here, because nothing was wrong.

How a corrected page is marked

A corrected page carries a dated note saying what it previously said and what it says now. We fix the sentence in the body rather than leave the error standing, and we do not quietly swap a number and leave the date untouched. The page's updated date changes, the affected source is read again and re-dated, and the correction is added to the log below with a link to the page.

Corrections made

This log opened on September 20, 2026. No corrections have been recorded yet.

That is a fact about the age of the log, not a claim that the site is free of errors. Upkeepwell published its first pages in September 2026, and so far nothing has been reported to us and confirmed as wrong at the time of publication. When something is, it appears here, newest first, with the date, the page, what it said and what it says now — including the errors we find ourselves.

Related

Where the facts come from and how each company is assessed: How we review. Our standards on sources, quotes and contradictions: Editorial policy. Who runs the site and from where: About Upkeepwell. How the site is paid: Affiliate disclosure. Anything else: Contact.